Get help
Email support@sentientwave.com. We answer in English, usually within two business days. Please include your device, its system version and the Automata version (shown in App settings).
Common questions
Where is my data? On your devices, encrypted. SentientWave has no copy, so we cannot recover a vault whose PIN or passphrase is lost. Keep an encrypted backup (App settings › Password, files and backups › Create encrypted backup) and link a second device.
How do I move to a new phone? On the new phone choose "Already use Automata? Bring it here" and scan the code shown on your old device, or choose Restore encrypted backup.
Someone is bothering me. Touch and hold one of their messages (or right-click it) and choose Report message or Block this person. Blocking hides their messages and stops their alerts and calls on that device, and they are not told; unblock them in App settings › Privacy › Blocked people. A report opens an email to our safety team with the message filled in, which you send yourself. Workspace admins can also use Remove from workspace.
Messages are not arriving. The other device must be online with Automata open or allowed to run in the background. Check App settings › Notifications and your network's local-network permission.
How do I delete everything? Remove the app from each device. To leave a single workspace, open its settings and choose Remove from this device.
Report a safety problem
Write to safety@sentientwave.com. For anything involving a child's safety, also contact your local authorities.
Read how reports are handled and our child safety standards on the safety page.
Privacy
Read the privacy policy at https://sentientwave.com/automata/privacy.